GPI Return Policy:
GPI receives very few returns every year. However, with most online shoppers increasingly used to the Amazon style freedom to purchase and return items easily, we feel it is important to say that we cannot operate within that model. We hope that you take the purchase of our products seriously. In return, if there is an issue that needs troubleshooting, we are happy to help resolve it so our products work as well as we know they can on your drums. Over the past 40 years, there are very few issues that we have not been able to resolve, and the opportunity to do so has always left us and our customers with a greater understanding of their instrument. Please email us through our contact page with an issues, and we will be sure to get back to you as soon as possible.
Please contact GPI within 15 days* of purchasing your product if your order arrives damaged, defective or missing parts. GPI reserves the right to impose a 15% restocking fee for any product that is returned and deemed not to be damaged or defective. Additionally, the original shipping charge will not be refunded. In the event your return request is past a 30 day return window*, no returns will be accepted and no refunds will be made. Please contact GPI before returning any order.
*Includes weekends and holidays.
GPI receives very few returns every year. However, with most online shoppers increasingly used to the Amazon style freedom to purchase and return items easily, we feel it is important to say that we cannot operate within that model. We hope that you take the purchase of our products seriously. In return, if there is an issue that needs troubleshooting, we are happy to help resolve it so our products work as well as we know they can on your drums. Over the past 40 years, there are very few issues that we have not been able to resolve, and the opportunity to do so has always left us and our customers with a greater understanding of their instrument. Please email us through our contact page with an issues, and we will be sure to get back to you as soon as possible.
Please contact GPI within 15 days* of purchasing your product if your order arrives damaged, defective or missing parts. GPI reserves the right to impose a 15% restocking fee for any product that is returned and deemed not to be damaged or defective. Additionally, the original shipping charge will not be refunded. In the event your return request is past a 30 day return window*, no returns will be accepted and no refunds will be made. Please contact GPI before returning any order.
*Includes weekends and holidays.